Zoho CRM is one of the most popular CRMs in India, and Zoho CRM pricing in India looks simple on paper: four paid editions, one free plan, a price per user. The number you end up paying is usually higher. GST is added on top, monthly billing costs more than the headline rate, and some features you may need sit in a higher edition than you expected.
This guide covers every Zoho CRM edition in rupees, what each one includes, what a real team pays in a year, and what to check before you sign up.
Prices in this article are taken from Zoho's official India pricing page as of October 2026. Zoho changes its prices from time to time, so confirm them on zoho.com before you buy.
Disclosure: this article is published by Salesfresh, which also sells a CRM. We compare the two later in the article and keep the comparison to published prices and features.
Zoho CRM pricing at a glance
| Edition | Billed annually (per user/month) | Billed monthly (per user/month) | Best for |
|---|---|---|---|
| Free | ₹0 | ₹0 | Up to 3 users trying a CRM for the first time |
| Standard | ₹800 | ₹1,300 | Small teams that need pipelines and email |
| Professional | ₹1,400 | ₹2,100 | Growing teams that need process automation |
| Enterprise | ₹2,400 | ₹3,000 | Larger teams that need AI, approvals and multiple teams |
| Ultimate | ₹2,600 | ₹3,200 | Companies that need the highest limits and BI |
All prices exclude GST. Zoho states that local taxes are charged on top of the listed price, and GST on software subscriptions in India is 18%.
Zoho advertises savings of "up to 34%" for annual billing. In practice that means the Zoho CRM price you see first is the annual rate, paid for a full year upfront.
What each Zoho CRM edition includes
Free edition
The free edition is for up to 3 users and stays free with no time limit. It covers the basics:
- Lead, contact, account and deal management
- Basic workflow automation
- Standard reports
- Mobile apps
- Up to 10 custom email templates
- 5,000 API calls per day
It works well for a founder and one or two salespeople who want to stop tracking customers in a spreadsheet. It is not built for a team that will grow, because the fourth user means moving everyone to a paid edition.
Standard (₹800 per user per month, billed annually)
Standard is the entry paid edition. It adds what most small sales teams need first:
- Email integration
- Built-in calling
- Multiple sales pipelines
- Sales forecasting
- Custom modules
- Data enrichment
For a small team that sells one way and needs a clean pipeline, Standard is often enough.
Professional (₹1,400 per user per month, billed annually)
Professional is the edition most growing businesses end up on. It adds:
- Process automation (Zoho's Blueprint, which enforces the steps of a sales process)
- CPQ (configure, price, quote)
- Inventory management (quotes, sales orders, invoices)
- Unlimited reports
- Customer portals
- Google Ads integration
- AI agents
If your team sends quotes from the CRM, or needs a defined process that every rep must follow, you will likely need Professional rather than Standard.
Enterprise (₹2,400 per user per month, billed annually)
Enterprise is for larger organisations with several teams. It adds:
- Multi-team management
- Approval processes
- Custom functions (code that runs inside the CRM)
- Zia, Zoho's AI assistant, with its extended features
- Sandbox for testing changes before they go live
- Field-level encryption
Enterprise is the first edition with Zia's full AI features. If AI predictions and suggestions are on your list, budget for Enterprise.
Ultimate (₹2,600 per user per month, billed annually)
Ultimate has everything in Enterprise with higher limits, more storage, more AI prediction models, unlimited API credits and advanced analytics. It suits companies with large data volumes or heavy integration needs.
What GST adds to your Zoho CRM cost
Zoho's prices are listed before tax. Every invoice adds 18% GST. If your business is GST-registered, you can usually claim this back as input tax credit, so the real cost to you is the pre-tax price. If you are not registered, the 18% is a cost you pay in full.
| Edition | Annual price per user (pre-GST) | GST at 18% | Annual price per user (with GST) |
|---|---|---|---|
| Standard | ₹9,600 | ₹1,728 | ₹11,328 |
| Professional | ₹16,800 | ₹3,024 | ₹19,824 |
| Enterprise | ₹28,800 | ₹5,184 | ₹33,984 |
| Ultimate | ₹31,200 | ₹5,616 | ₹36,816 |
What a real team pays in a year
Price per user is easy to compare and easy to underestimate. Here is what three common team sizes pay in a year on annual billing.
| Team | Edition | Users | Yearly cost (pre-GST) | Yearly cost (with GST) |
|---|---|---|---|---|
| Small business | Standard | 5 | ₹48,000 | ₹56,640 |
| Growing team | Professional | 10 | ₹1,68,000 | ₹1,98,240 |
| Mid-sized sales org | Enterprise | 25 | ₹7,20,000 | ₹8,49,600 |
On monthly billing, the same 10-user Professional team pays ₹2,100 per user per month, which is ₹2,52,000 a year before GST. That is ₹84,000 more than paying annually, in exchange for being able to cancel any month.
Costs that are not on the pricing card
The edition price is the starting point. These are the other costs to plan for.
Paying for an edition to get one feature
Zoho's editions are bundles. If you need one feature from a higher edition, such as approval processes or Zia's AI, you pay the higher price for every user, not just the ones who use it. For a 10-person team, moving from Professional to Enterprise for a single feature adds ₹1,20,000 a year before GST.
Storage and extra records
Each edition comes with a set amount of file storage and data storage. Teams that attach many documents or keep years of history can outgrow it and need to buy extra storage as an add-on.
Telephony
Built-in calling is listed from Standard. Calls themselves usually go through a telephony provider that you pay separately, per minute or per number. Check which providers work in India and what they charge before you assume calling is included.
Implementation and setup
Many businesses hire a Zoho partner to set up modules, automation and integrations. Partner fees in India vary widely, from a few thousand rupees for a basic setup to several lakhs for a complex one. Zoho's own Ultimate edition includes some consulting and migration help.
Data migration
Moving years of leads and deal history from spreadsheets or another CRM takes time, whether it is your team's time or a partner's. Plan for cleaning up duplicates before import.
Training and adoption
A CRM only pays off if your team uses it. Budget time for training, especially on Professional and above, where the automation features take some learning.
Annual lock-in
Annual billing gives the best price but commits you for a year. If your team shrinks or the CRM is not a fit, you have already paid. Some businesses start on monthly billing for two or three months, then switch to annual once they are sure.
Which Zoho CRM edition should you choose?
| If you need | Start with |
|---|---|
| A free CRM for 1 to 3 people | Free |
| Pipelines, email and forecasting for a small team | Standard |
| Quotes, inventory or an enforced sales process | Professional |
| AI predictions, approvals, multiple teams or a sandbox | Enterprise |
| Very high data volumes and advanced analytics | Ultimate |
A simple rule: choose the lowest edition that covers the features your team uses every week, not the features that would be nice to have. Upgrading later is easy. Downgrading after your processes depend on a feature is not.
How Zoho CRM pricing compares with Salesfresh
Salesfresh is a CRM built for Indian sales teams, and it is the company that publishes this article. Here is how the published prices compare. Both are pre-GST, per user per month.
| Zoho CRM | Salesfresh | |
|---|---|---|
| Free plan | Up to 3 users | Up to 3 users |
| Entry paid plan | Standard: ₹800 (annual) | Starter: ₹599 (monthly), about ₹509 on annual billing |
| Mid-tier plan | Professional: ₹1,400 (annual) | Professional: ₹1,199 (monthly), about ₹1,019 on annual billing |
| Top plan | Ultimate: ₹2,600 (annual) | Enterprise: custom, from the sales team |
| Annual discount | Up to 34% | 15% |
| Free trial | Yes | 7 days, up to 5 users |
For the 10-person team above, Professional on annual billing costs ₹1,68,000 a year on Zoho and about ₹1,22,300 a year on Salesfresh, before GST.
The plans are not identical. Zoho's Professional includes inventory management with sales orders and invoices. Salesfresh covers products, quotes and contracts, but not invoicing. Salesfresh's Professional plan includes 500 minutes of telephony a month, mass email campaigns and webhooks. Compare the features your team will use, not just the price. You can see every Salesfresh plan on the pricing page.
Frequently asked questions
How much does Zoho CRM cost in India?
Zoho CRM has a free plan for up to 3 users. Paid editions cost ₹800, ₹1,400, ₹2,400 and ₹2,600 per user per month for Standard, Professional, Enterprise and Ultimate, when billed annually. GST at 18% is added on top.
Is GST included in Zoho CRM pricing?
No. Zoho lists prices before tax and adds 18% GST to every invoice in India. GST-registered businesses can usually claim it back as input tax credit.
Is Zoho CRM free?
Yes, for up to 3 users. The free edition covers contact and deal management, basic automation, standard reports and mobile apps. A fourth user requires a paid edition.
What is the difference between Zoho CRM monthly and annual pricing?
Annual billing is cheaper per month, with savings of up to 34% according to Zoho, but you pay for the full year upfront. Monthly billing costs more per user but lets you cancel at the end of any month.
Which Zoho CRM plan is best for a small business?
Most small teams start on Standard, which adds email integration, multiple pipelines and forecasting. If you send quotes from the CRM or need an enforced sales process, look at Professional.
Are there cheaper alternatives to Zoho CRM in India?
Yes. Several CRMs, including Salesfresh, cost less per user at comparable tiers. Our guide to Zoho CRM alternatives compares the main options, and CRM pricing in India explains what CRMs cost across the market.
The bottom line
Zoho CRM's headline price is the annual rate before GST. For a realistic budget, add 18% GST, decide between annual and monthly billing, and check which edition contains every feature your team needs. Then add setup, migration and training time.
If you are still choosing a CRM, read our comparison of the best CRM software in India, or sign up for Salesfresh free. Prefer a guided tour? Book a free CRM demo.