Terms of Service

Platform

The Salesfresh application, its APIs, the browser extension, and the documentation and support we provide with them.

Customer Data

Everything you or your Users put into the platform — records, files, imported data, synchronised mailbox content, call recordings and configuration.

User

An individual your administrators authorise to access the platform under your account. Each User is one licensed seat.

Account Owner

The individual who created your account. Certain actions — deleting the organisation, in particular — are restricted to this person.

Subscription Term

The billing period you have paid for, whether monthly or annual, and each renewal of it.

Plan

The tier you subscribe to, which determines which features are available to you and the usage limits that apply.

• You must be 18 or older and legally able to enter a binding contract. The platform is offered for business use, not for personal or household use.
• The information you give us when registering must be accurate, and you must keep it current. Billing and tax details in particular — an incorrect GSTIN produces an invoice you cannot claim credit against, and correcting it after the fact is not always possible.
• You are responsible for everything that happens under your account, and for keeping credentials confidential. Tell us promptly if you suspect unauthorised access.
• Each User must have their own login. Seats are per individual and must not be shared between people. Enforcing this within your organisation is your responsibility, and we may audit seat usage if we have reason to think it is being circumvented.
• Your administrators control who has access and what they can see, using roles, module permissions and record-sharing policies. We enforce whatever you configure — we do not second-guess it. Getting those settings right is your responsibility.

New accounts get a 7-day free trial with up to 5 Users, and no payment details are required to start it. The trial is your evaluation window, and we would rather you use it properly than subscribe and be disappointed.

• When the trial ends, access is suspended until you choose a plan. Your data is not deleted at that moment — subscribe and it is all still there.
• Trial accounts may have lower usage limits than paid plans, and some features may be unavailable.
• Trials are for genuine evaluation. Creating repeated trial accounts to avoid paying is a breach of these terms.
• We provide trials as they are, with no warranty and no service commitment.

• You are charged for the number of Users you license, at your plan’s rate, for your chosen billing cycle. You pay for licensed seats, not for seats that happen to log in — an unused seat is still billed.
• Your plan determines which features you can reach and the usage limits that apply. Where a limit is reached, the relevant action is blocked until you upgrade or the limit resets. We do not silently bill you for exceeding a limit.
• Prices are as displayed when you subscribe. We may change prices, and we will give you at least 30 days’ written notice before a change affects you. A price change never applies to a Subscription Term you have already paid for. If you do not accept it, cancel before the change takes effect.
• Fees are exclusive of taxes. Indian customers are charged GST at the applicable rate. Customers outside India are billed in USD and invoiced as an export of services; we do not bill foreign customers in INR.
• Every payment produces a tax invoice, available in your billing settings.

Supplier legal name

IDEASFRESH TECHNOLOGY PRIVATE LIMITED

GSTIN

33AAGCI3521F2Z0

Registered office

558, Kollai Mettu Street|Valapandal, Ranipet District|Tamil Nadu, India - 632318

• Payment is due in advance of each Subscription Term.
• Card and payment details are collected and held by our payment gateway, not by us. We receive a payment result and a mandate reference and nothing more.
• You are responsible for keeping a valid payment method on file. A card that expires will cause a renewal to fail.
• You can switch between monthly and annual billing, but not repeatedly — a cycle change is locked for 7 days before another is allowed.

A failed payment is usually an expired card, not a decision to stop paying, so we escalate in stages rather than cutting you off. Full access is never withdrawn without warning.

Paying the outstanding amount restores full access straight away at any stage. We do not delete data because an invoice went unpaid; retention is governed by section 9 and the Privacy Policy.

If a downgrade would put you below a limit you are currently exceeding — more Users than the lower plan allows, for example — you must resolve that before the reduction takes effect. We will tell you what needs to change.

You can cancel at any time from your billing settings, without contacting anyone and without explaining yourself. You choose when it takes effect:

• At the end of your current Subscription Term — you keep full access until then, and no further payment is taken. This is what we recommend, because you have already paid for that time.
• Immediately — access ends at once. The remainder of the paid term is forfeited.

Export your data before cancelling. Reporting and export tools remain available for as long as you have access, including during a read-only period, and we will help if you ask — but you should not leave it until access has already ended.

• You own your Customer Data. Nothing in this agreement transfers any ownership of it to us.
• You grant us only the licence we need to run the service for you — to host, store, transmit, index, back up, display and process your data on your instructions, and to provide support you ask for.
• We do not sell your data. We do not use it for advertising. We do not use it to train AI models. We do not mine it to build products for anyone else.
• For personal data inside your Customer Data, you are the Data Fiduciary and we act as your processor. The Privacy Policy sets out how, and describes our security measures, processors and retention periods.
• You can export your data at any time while you have access, in the formats the platform provides.
• On account deletion, access ends immediately for everyone, your data is held for 30 days so the deletion can be reversed if it was a mistake, and it is permanently erased after that. Invoices, credit notes and tax records are retained for as long as Indian tax and companies law requires, because we are not permitted to destroy them.
• We keep backups for operational resilience. They exist solely for disaster recovery, are never used to answer a query or restore an individual record, and are rotated on a 30-day cycle — so data erased from the live system can persist in a backup for up to a further 30 days. The Privacy Policy explains this.

You will not, and will not let your Users:

• Upload or transmit anything unlawful, infringing, defamatory, malicious, or that you have no right to hold.
• Use the platform to send spam, or to send messages in breach of applicable email, telemarketing or Do Not Call rules.
• Upload data you obtained unlawfully, or personal data you have no lawful basis to process.
• Attempt to access another organisation’s data, or probe, scan or test the security of the platform without our prior written consent. Responsible disclosure is welcome — write to us first.
• Reverse engineer, decompile or attempt to derive the source code of the platform, except to the extent that restriction is unenforceable by law.
• Resell, sublicense or provide the platform to a third party as a service of your own, unless we have agreed to it in writing.
• Circumvent usage limits, seat licensing or feature restrictions, whether technically or through multiple accounts.
• Interfere with the platform’s operation, overload it, or use automated means that degrade it for other customers.
• Use the platform to build a competing product, or to benchmark it for publication without our consent.

Where a breach is serious or ongoing, we may suspend access to stop it. We will tell you why, and we will restrict the suspension to what the problem requires rather than switching off your whole account by default.

The platform includes AI assistance — sentiment analysis, grammar checking, writing suggestions, suggested replies and extracting structured details from email. The models run on our own infrastructure; your text is not sent to any external AI provider, and it is not used for training. The Privacy Policy explains this in more detail.

Some features let you do things to other people — record their calls, track whether they opened your email, store their personal data. We build the capability; whether your use of it is lawful is a decision only you can make, because only you know your jurisdiction, your relationship with those people and what you have told them.

If a regulator or an individual raises a complaint about how you used one of these features, it is yours to answer. We will help by providing the records we hold.

• We work to keep the platform available and to keep it fast, but we do not commit to a specific uptime percentage in these terms. If you need a contractual service level, talk to us about a separate agreement.
• Planned maintenance is scheduled outside Indian business hours wherever we can, and announced in advance when it will be noticeable.
• Support is provided by email during Indian business hours. Include enough detail — what you did, what happened, which record — and you will get a faster answer.
• We improve the platform continuously, which means the interface and features will change. We will not remove a material feature you depend on without at least 30 days’ notice.
• We may change these terms. For a material change, we will give you at least 30 days’ notice by email and in the product. Continuing to use the platform after a change takes effect means you accept it; if you do not, cancel before then.

• The platform, its software, design, documentation and the Salesfresh name and marks are ours and remain ours. You get a limited, non-exclusive, non-transferable right to use them for your internal business purposes for as long as your subscription is current, and nothing more.
• You keep every right in your Customer Data, as section 9 says.
• If you send us feedback or a feature request, we may act on it freely and without owing you anything. We are not taking ownership of your ideas — but we cannot run a product roadmap under a claim that an idea someone suggested is now encumbered.
• We will not use your name or logo as a customer reference in public without your written consent.

Each of us may learn the other’s confidential information. Neither will disclose it to anyone else except to staff and contractors who need it and are bound to protect it, and neither will use it for anything other than performing this agreement. This does not cover information that is public through no fault of the receiving party, was already known to it, or must be disclosed under a valid legal order — and in that last case, the disclosing party gets notice first wherever the law permits. Your Customer Data is your confidential information, and these obligations survive the end of this agreement.

We may suspend or terminate your access where you materially breach these terms and do not fix it within 15 days of our written notice; where non-payment reaches the final stage in section 6; where your use is unlawful or threatens the security or integrity of the platform or other customers; or where we are legally required to. For an urgent security or legal threat we may act immediately, and we will tell you why as soon as we can.

On termination, your right to use the platform ends, outstanding fees remain due, and the retention and deletion rules in section 9 apply. The sections that are meant to outlast the agreement — Customer Data, intellectual property, confidentiality, disclaimers, liability, indemnity and governing law — survive it.

We warrant that we will provide the platform with reasonable skill and care, that we have the right to grant you the rights in this agreement, and that we will handle personal data as the Privacy Policy describes.

Beyond that, and to the fullest extent the law permits, the platform is provided as it is and as available, without further warranty of any kind. We do not warrant that it will be uninterrupted or error-free, that it will meet every requirement you have, that AI output or any automated suggestion will be accurate, or that a third-party service it integrates with will remain available or behave as it does today. Nothing here excludes a liability that cannot lawfully be excluded.

To the fullest extent the law permits, neither party is liable to the other for indirect, incidental, special, consequential or punitive loss, or for lost profits, lost revenue, lost business, lost goodwill, or the cost of substitute services, even if the possibility was known.

Each party’s total aggregate liability arising out of this agreement is capped at the fees you actually paid us in the 12 months immediately before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees due, to either party’s liability for fraud or wilful misconduct, to death or personal injury caused by negligence, to a breach of confidentiality, or to anything else that cannot be limited under applicable law.

You will indemnify us against third-party claims, and the reasonable costs of defending them, arising from your Customer Data, from your use of the platform in breach of these terms or of applicable law, or from your obligations under section 12. We will indemnify you against a third-party claim that the platform itself infringes that party’s intellectual property rights, provided you tell us promptly, let us control the defence and cooperate reasonably.

Neither party is liable for a failure to perform caused by something genuinely outside its reasonable control — natural disaster, war, civil unrest, epidemic, government action, failure of a public utility or telecommunications network, or a large-scale internet outage. This does not excuse an obligation to pay money that is already due. If such an event continues for more than 30 days, either party may terminate on written notice.

This agreement is governed by the laws of India, without regard to conflict of laws rules. The courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute arising out of it, and both parties submit to that jurisdiction.

Before starting proceedings, please raise the issue with us in writing and give us 30 days to resolve it. Most disputes turn out to be a misunderstanding about billing or configuration, and both of us are better off finding that out over email.

• These terms and the Privacy Policy are the entire agreement between us on this subject, and they supersede earlier discussions, proposals and representations. Where you have signed a separate written agreement with us, that agreement prevails over these terms to the extent they conflict.
• You may not assign this agreement without our written consent, except to a successor of your business as a whole. We may assign it in connection with a merger, acquisition or reorganisation.
• Failing to enforce a provision is not a waiver of it.
• If a provision is held unenforceable, it is limited to the minimum extent necessary and the rest stays in force.
• Nothing here creates a partnership, joint venture, agency or employment relationship.
• We will send notices to the email addresses on your account. Send notices to us at the addresses in section 23.
• These terms are written in English, and the English version governs.

Entity

IDEASFRESH TECHNOLOGY PRIVATE LIMITED

CIN

U72400TN2021PTC146933

GSTIN

33AAGCI3521F2Z0

Registered office

558, Kollai Mettu Street|Valapandal, Ranipet District|Tamil Nadu, India - 632318

Legal notices

legal@salesfresh.com

Support and billing

support@salesfresh.com

Phone

+91 8189981738