Change or cancel your plan
Add or remove seats, move to another plan, change how often you pay, and cancel or come back.
Updated 12 October 2026 · 4 min read
As your company changes, change your plan: add seats when you hire, move to a bigger plan when you need more, or cancel.
For example, a travel agency hires 2 more people a month into its plan. The owner clicks Upgrade Plan, adds 2 users, and pays only for the rest of the month. Later, two people leave. The owner deactivates them and lowers the users, and the change starts at the next payment.
Before you start
- To change or cancel your plan, you need the Edit Subscription permission. To move from Free or a trial to another plan, or to a cheaper plan, you also need Create Subscription.
- Only one change can wait at a time. Pay for it or cancel it before you make another.
If you don't have a permission you need, ask your admin.
Add seats or move to a bigger plan
- Go to My Subscription and click Upgrade Plan. The Upgrade Plan window opens.
- Pick your plan or a bigger one, and set the Users.
- Check the amount due now. You only pay for the rest of the current period.
- Click the pay button, such as "Pay ₹… & Upgrade". The change applies once the payment goes through.
On Free or a trial, Upgrade Plan opens the plan picker instead. See Choose a plan.
Fewer seats or a cheaper plan
- Fewer seats: click Upgrade Plan and lower the Users. Deactivate people first, so you don't have more active users than seats.
- A cheaper plan: click ⋮, then Downgrade Plan, and pick the plan.
These start at your next billing period. You keep what you have until then. To undo one, click Cancel scheduled change on the Overview tab.
Change how often you pay
- Click ⋮, then Change Billing Cycle. The Change Billing Cycle window opens.
- Pick the new cycle and click the button.
- To a longer cycle, such as Monthly to Annually: it starts now, and you pay now.
- To a shorter cycle: it starts at your next billing period.
You can change the billing cycle once every 7 days. Downgrade Plan and Change Billing Cycle aren't on the Free plan.
Cancel
- Click ⋮, then Cancel Subscription. The Cancel Subscription window opens.
- Read when access ends. If you're inside a commitment period, the early-closing fee shows, and you tick a box to accept it.
- Pick a Reason for cancellation.
- Click Cancel Subscription. To change your mind, click Keep Subscription.
You keep full access until the end of the period you've paid for. On the Free plan, access stops straight away. Until the period ends, you can undo the cancellation with Keep subscription on the Overview tab.
Come back
- A Cancelled subscription has Reactivate. An Expired one has Renew.
- Click it. A window asks "Are you sure you want to reactivate your subscription?". Click Yes, then choose a plan. See Choose a plan.
Troubleshooting
| You see | Why | What to do |
|---|---|---|
| "A subscription change is already awaiting payment. Complete that payment before making another change." | A change is waiting for payment | Pay it, or cancel it in Billing History |
| "A plan change is already scheduled for the end of your billing period. Please wait for it to take effect before making another change." | A change is waiting for your next period | Wait, or click Cancel scheduled change |
| "You have … active users. Deactivate users before reducing to … seats." | More people are active than the new seats | Deactivate people first. See Manage users |
| "You've recently changed your billing cycle. You can change it again after …" | You changed it in the last 7 days | Wait until the date shown |
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