Your CRM Inbox. Not Just Another Email Tab.
Every lead conversation, synced from Gmail and Outlook, filtered to what matters — with AI sentiment, sent email tracking, and full CRM context right next to every message.
Start exploring with instant access. No payment required.
Every Lead Conversation. One Inbox.
Stop switching between Gmail and the CRM. Salesfresh syncs your inbox and filters it down to the only emails that matter — the ones with your leads and contacts.
All Your Lead Conversations, in One Inbox
Connect your Gmail or Outlook and every email you have with a lead or contact lands in the Salesfresh inbox automatically. No noise. No newsletters. No internal threads. Just the conversations that move deals forward.
Connect Gmail or Outlook once — every lead conversation syncs automatically
Only shows emails linked to leads or contacts — no noise from internal threads
Inbox, Sent, All Mail, Starred, and Trash — same folders you already know
Unread badge on the nav item updates in real time
AI sentiment scored on every synced email
Know the Tone Before You Open the Email
Every message row shows an AI sentiment badge — Positive, Neutral, or Negative — so reps can triage their inbox and prioritise warm conversations at a glance. For sent emails, a tracking badge shows exactly where the conversation stands without opening the message.
Positive, Neutral, or Negative badge on every message row — no need to open
AI score derived from email content using intent and emotion classification
Sent emails show Delivered, Opened, Clicked, or Replied tracking status
Filter by sentiment to prioritise warm leads in a busy inbox
Reply With the Full Picture
Open any email and the CRM context is right there — no tab-switching, no lookups. Open any sent email and the full delivery timeline is right there too.
See Every Conversation in the Context of the Deal
When you open an email, the right-side CRM panel shows the lead's current stage, the last five activities, any open deals, and the AI sentiment trend — all without leaving the email view. Reps reply with full context, every time.
Lead's current stage, owner, and contact info — right next to the email
Last 5 activities: calls, tasks, meetings, notes — full context before replying
Open deals linked to this contact with stage and value
AI sentiment trend and intent classification per email
→ example.com/pricing
⚠ Open tracking accuracy ~60% — image blocking in some clients
Know Exactly What Happened After You Hit Send
Open any sent email and see a full delivery timeline: when it was delivered, when it was first opened, which links were clicked and when, and whether the prospect replied. Tracking updates in real time via SendGrid webhooks and pixel tracking injected at send time.
Delivery, open, click, and reply status — tracked per sent email
Open count and click count increment in real time via SendGrid webhooks
Every clicked link logged with its URL and timestamp
No downgrade rule: higher-value events never overwrite lower ones
Send from the CRM. Never Miss a Reply.
Compose, reply, and forward without leaving the deal context. And when a hot lead writes back, you know it the second it happens.
Reply Without Leaving the CRM
The compose window opens as a floating modal — no full-page navigation, no lost context. Use saved email templates with one click, search across all template folders, and let template variables like {{contact.firstName}} auto-fill from the CRM record.
To / CC / BCC autocomplete against leads and contacts in the CRM
Pick a saved email template — subject and body inserted with one click
Reply and forward threads correctly in Gmail and Outlook via headers
Auto-saves drafts every 30 seconds so nothing is lost on accidental close
Know the Moment a Hot Lead Replies
When a lead or contact replies to an email, the email sync worker detects it via thread matching and fires a real-time toast notification to the owning rep. No manual refresh. No waiting for the next sync. The unread badge on the nav item increments the instant the reply lands.
Toast notification fires the instant a lead replies — no manual refresh
Unread badge on the nav item increments in real time via Socket.IO
Notification links directly to the reply — one click to open and respond
Works for all connected Gmail and Outlook accounts simultaneously
The Full Email History on Every Lead Page
Every lead and contact detail page has an Emails tab. Full two-way history, engagement stats, and compose — all scoped to that one relationship.
The Emails Tab Alongside Activities, Calls, and Notes
Every lead and contact has an Emails tab in the detail page tab bar. It shows the complete email history with that person — sent and received — with direction badges per row, a compose button pre-filled with their address, and an engagement summary at the top.
Available on every lead and contact detail page alongside Activities and Calls
Engagement summary bar gives instant relationship health at a glance
Compose with To pre-filled — no copy-pasting email addresses
Full CRM actions available without leaving the lead page
Engagement Summary at the Top
A compact bar at the top of the Emails tab shows total email count, sent vs received split, open rate, and days since last reply — instant relationship health before composing.
Total emails, sent, and received counts
Open rate derived from outbound tracking
Last reply date — how warm is the relationship right now
Complete Two-Way History
The tab defaults to All Mail — sent and received in one view, with direction badges (SENT / RECEIVED) per row. No folder sidebar needed; the rep sees the complete picture of the relationship.
Defaults to all mail — both directions in one view
SENT / RECEIVED direction badge per row
Compose button pre-fills recipient from the lead or contact
CRM Actions from Within the Email
Reply, forward, create a follow-up task, log as activity, or enroll in a flow — all available from the email detail toolbar without navigating away from Salesfresh.
Reply and forward directly within the entity tab
Create follow-up task linked to the email thread
Enroll lead in a flow straight from the email detail
Manually Link Unmatched Emails
Emails sent before a lead was added to the CRM won't be auto-linked. A quick "Link to Lead / Contact" action associates any historical email retroactively — no re-sync needed.
Link any email to a lead, contact, deal, or account
Email appears in entity history immediately on link
Retroactively associates historical conversations
The Benefit in Plain Terms
See exactly what changes when your sales inbox lives inside your CRM.
Without Email Client
With Email Client
Switch between Gmail and CRM to track conversations
Full lead and contact inbox inside the CRM — no tab switching
No signal when a hot lead replies — check Gmail manually
Real-time reply toast notification the instant it lands
Guess whether the prospect opened your email
Delivery, open, click, and reply tracking per sent message
Manual context lookup before every reply
CRM context panel right next to every email — stage, deals, activity
Compose from Gmail with no CRM autocomplete or templates
Compose with lead/contact autocomplete and template picker
No email history visible on the lead or contact page
Emails tab with full two-way history and engagement summary
AI sentiment data collected but never surfaced to reps
Sentiment badge on every email row — tone at a glance
Start for free · No credit card needed
Stop switching tabs.
Your inbox is already in the CRM.
Connect Gmail or Outlook once. Every lead conversation syncs, every sent email gets tracked, and every reply reaches you in real time — inside Salesfresh.
Already using Salesfresh? Sign in here